Refund Policy

Effective Date: September 3, 2026

Nigeria One is committed to providing quality digital news, information, advertising, promotional, and other services to our users, customers, and partners.

This Refund Policy explains when refunds may be available for payments made through Nigeria One.

1. Digital Content

Access to news articles, reports, features, and other digital content provided by Nigeria One is generally non-refundable once access has been provided or the content has been delivered.

2. Paid Services

Where Nigeria One offers paid services, subscriptions, advertising packages, promotional services, memberships, or other paid products, the applicable payment terms will be communicated before payment is completed.

Unless otherwise stated, payments are considered final once the service has commenced or the requested service has been delivered.

3. Eligible Refunds

A refund may be considered where:

• A payment was made in error or duplicated.

• Nigeria One charged a user incorrectly.

• A paid service could not be delivered due to an issue caused by Nigeria One.

• A refund is required under applicable Nigerian law.

• Nigeria One determines, at its discretion, that a refund is appropriate.

4. Non-Refundable Payments

Refunds will generally not be provided for:

• Services that have already been fully delivered.

• Digital content that has already been accessed.

• Advertising campaigns that have already commenced or been published.

• Promotional services that have already been performed.

• Payments resulting from a user's failure to use a service after purchasing it.

• Requests based solely on a change of mind, where the service has already been provided.

5. Advertising and Promotional Services

Payments for advertising, sponsored content, featured listings, promotions, and similar services may be subject to separate terms agreed upon with the customer.

If Nigeria One cancels an advertising or promotional service before it is delivered, an appropriate refund or credit may be considered, depending on the circumstances.

6. How to Request a Refund

To request a refund, contact Nigeria One using our official contact details and provide:

• Your name or business name

• Payment reference or transaction details

• Date of payment

• Service purchased

• Reason for the refund request

Refund requests will be reviewed on a case-by-case basis.

7. Refund Processing

Where a refund is approved, it will generally be returned through the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution.

8. Changes to This Policy

Nigeria One reserves the right to update or modify this Refund Policy at any time. Changes will become effective when published on this website.

9. Contact Us

For refund requests or questions concerning this policy, please contact Nigeria One through our official contact channels.

Nigeria One — One Nigeria. One Voice. One Source.